Privacy Policy

The Information We Collect

We may collect your contact and enquiry information, including your name, email address, address, telephone number and cleaning preferences via our contact section. We use this to assist you with your enquiry. It is then deleted when no longer necessary.

We also require a copy of your photo ID to prove who you are when hiring a carpet cleaner from us. This is deleted once the carpet cleaner is collected safely.

The Information we hold

If you have a regular cleaning service from us we hold your name, address, email address, telephone number(s) and cleaning preferences in order for us to perform our services to you. You are entitled to view, amend or delete the personal details we hold.

Emails

We do accept emails and collect basic contact and enquiry information, which we use to contact you regarding your enquiry and we delete them after the query has been dealt with. We do not add you to a mailing list or sell your data.

Cookies

This website uses cookies – small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this website and on others. The most effective way to do this is to disable cookies in your browser.

Emails

Analytics

Country Cleaners uses Google Analytics to help us improve our website experience. Google Analytics cookies help us distinguish between different users and understand how often a particular user may visit our website, how the user got to our website and the user’s activity on our website.

Google developed two resources – How Google Uses Information and Google Analytics How to Opt Out – to help provide website visitors more information and choice on how their data is collected when websites use Google services.

Our Trusted Partners

We rely on technical back-up like most businesses. Our website is hosted and managed by WordPress. We use Signables for electronic contracts. We also use Quickbooks (intuit) for generating our invoices.

Other Websites

Our website may contain links to other websites. Once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such sites are not governed by this privacy statement.