Cleaning FAQ
Q-For regular cleaning will I have the same staff upon rotation?
A-Yes.
Q-Do you bring your own cleaning products and equipment?
A-Yes.
Q-Are all staff DBS checked?
A-Yes.
Q-Are you insured?
A-Yes we hold both public liability insurance and employers liability insurance.
Q-Do you have a minimum amount of hours of booking for cleaning?
A-Yes, our minimum booking is 2 hours of cleaning.
Q-I won’t be home when my cleaner arrives can you hold a key?
A-Yes.
Q-What happens to my personal details?
A-Please refer to our privacy policy .
Q-Do you employ cleaners from an agency?
A-No, all our staff are fully employed by us.
Q-How do I get a quotation for a cleaning service?
A-Please contact us.
Q-How do I pay?
A-Bacs, bank transfer or standing order.
Q-What is your cancellation policy?
A-48 hours notice.
Q-Do your staff receive training?
A-Yes.
Q-What if my area is not listed as an area you serve?
A-Please contact us to see if we are able to travel to your area.
Q-Are there items you won’t move to clean under or behind?
A-We will only move furniture that is safely and easily movable by one person. If you require furniture to be moved please contact us.
Carpet Cleaning FAQ
Q-When booking in for carpet cleaning, do we need to remove furniture out of the rooms being carpet cleaned?
A- Yes. We will lift and move small and light furniture but if you need any heavy or large furniture moving you will need to organise to have this moved before we arrive.
While we have answered the most common questions we are asked, you may have further questions and didn’t find the answer here. If that is the case then please use the contact form below and we will be happy to answer any queries you may have.
© Copyright Miss Bethany Neely 2022
Cleaner Honiton, Sidmouth, Cullompton- Country Cleaners 